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    I really need this item urgently! How can I get it in the quickest possible time?

    The vast majority of orders are placed via the website and sent via courier. Our processes and priorities are designed to support this part of our business, and we like to think that we are very good at it. The time in which we complete these are available on the website, and we stay within these limits 99% of the time.

    No matter how much quicker any other arrangement (like phoning or collecting) seems in theory, in practice these are lower priority processes which are almost always slower than the standard process.

    How does your stock system work?

    We sell from stock. Simple as that. We aim to keep sufficient stock on hand to fill orders as they are placed. This is sometimes major challenge in the current environment of international imports, but we will always be upfront on what we can and cannot deliver. If there is a product in your order that we cannot ship immediately we will contact you to notify you and to give you options e.g. swop for another similar product etc.

    Rest assured that we always try to carry a large stock holding in our warehouse which we are constantly replenishing and that we will always do our best to get the products you desire to you as soon as possible. You will also always be kept in the loop with your order's progress via email as it goes through the various processing steps along the way to you. 

    How do I place an order?

    1. Find the products that you would like to order by browsing the categories using the navigation menu on the left hand side. You can also search for products by using the 'Search' box on the top of the web page.

    2. When you find a product that you like, add it to your shopping cart by clicking its 'Add to Cart' button. Note that some products come in different sizes, colours or calibers. If this is indicated for a product, click on the appropriate buttons or drop-down lists. You will then be able to select which size etc you prefer.

    3. When you have chosen all the products that you would like to buy, hover over your cart in the top right hand corner and click on the green Check Out button in the Shopping Cart box on the top right hand side.

    4. You will then be presented by a view of your shopping cart with all its contents and the selected quantities thereof. You can now make any changes to your shopping cart before clicking on the green Proceed to Checkout button.

    5. You will be asked to create an account or sign in to your current account
    . Creating an account allows you to enter your contact information so that  you will not have to enter it again for future orders. You can also keep track of your previous orders this way, as this information will be stored on our system. (No personal ID numbers or banking information is ever stored for security reasons!)

    6. You will then be asked to choose your delivery address, or add an additional delivery address if you would like this order shipped to an alternate address. You can also write a note or comment about your order in this step.

    7. After this, you will be asked to choose a delivery method. Your order can either be delivered by the post office or by a door to door courier service, or you can come and collect the order from our premises. It will take 3 to 7 working days by post office and 1 to 4 working days by courier service. To collect directly from us, please make an appointment to ensure that someone is available to assist you.

    8. Once you agree to the Terms and Conditions, you will then be asked to choose your payment method:
    – You can pay using PayFast, which uses third party software to securely process your credit card payment. 
    – You can also pay by bank transfer or by a cash deposit by choosing the Bank Wire option.

    If you are collecting yourself you can select bank transfer but then pay us with cash or debit/credit card at our premises. If you pay via bank transfer or cash deposit you will receive your order quicker if you send us proof of payment. 

    9. Click on the green I Confirm My Order button to complete your order. 

    10.Wait patiently while the Jižní staff work our magic in ensuring that your parcel arrives safely in the quickest possible way.

    What are my payment options?

    You will be prompted to make payment by the following methods:

    • PayFast – Credit Card payments are securely processed.
    • Bank Wire – you will receive an invoice by email with our bank details and we will dispatch your order as soon as we receive confirmation of payment.
    • Gift Certificate – you can pay with a Jižní gift certificate or voucher.

     

    What are my delivery options and how long will delivery take?

    You will be offered the following delivery options:

    • Courier delivery (front door) - R105 (Tax incl.)
      Ships within two days. Delivered to your door the next day (major centres.) The fastest option for rush orders.

    • SAPO Speed Services (counter to counter) - R95 (Tax incl.)
      Ships within three days. Delivered to your Post Office Counter, usually within two business days.

    • SAPO Standard Parcel - R55 (Tax incl)
      Ships within three days. Delivered to your Post Office Counter, usually within five business days.

    • Collect at Jižní - Free
      Delivery time: Appointment required (Allow a couple of days) 

    Where does Jižní deliver to?

    South Africa

    We deliver to any address in South Africa.

    International Orders

    We do not currently deliver to any addresses outside the RSA.

    Can I place an order for delivery in South Africa if I am not in South Africa?

    You can place an order for delivery in South Africa no matter where you are in the world. Our website is handy if you are traveling and want to purchase items to be waiting for you at home when you return. You can do your shopping online from any location, even on the shooting range!

    What happens if an item I ordered is out of stock?

    We endeavor to carry a large stock holding in our warehouse which we are constantly restocking. The website will prevent you from placing an order if it doesn't show stock. However mistakes do happen and it is possible that you will occasionally order a product that we are out of stock of. If this happens we will contact you as soon as possible to notify you and to give you options (swopping for a similar product, refund etc.) Rest assured that we will always do our best to get the products you desire to you as soon as possible and that you will always be in the loop with how your order is progressing.

    What happens if there is no one home when a courier delivery is attempted?

    Courier deliveries are made by a third party courier company and happen Monday to Friday 9am to 5pm, so you should always provide a delivery address where there will be an appropriate person to sign for the delivery during these times. If there is no one around to accept the delivery, the courier company will contact the recipient via telephone so that a new delivery day can be arranged. Courier deliveries can be tracked with the tracking information that you will receive via email when your order has been marked as shipped.

    Can I track my order?

    We will email you your parcel's tracking information as soon as it is ready to be sent. Please allow at least a day for the parcel to be dispatched and the tracking information to reflect on the couriers' website. E.g. if you receive your tracking information via email on Tuesday, you can then track your parcel on the Post Office or courier's websites from Wednesday onwards. The Post Office tracking system is not always up to date, however, so it might be worth your while to check with your local Post Office periodically if you have a parcel on its way.

    Where is your shop?

    Jizni is an online business delivering anywhere in South Africa. You can place an order with us through our website or on the phone and we will send your order to you. Customers do have the option to collect their orders directly from us, but since there is not always somebody available, an appointment will need to be made. Directions will be given once an appointment has been booked for you.

    Customer visits are possible only during the afternoons, and will need to be arranged a couple of days in advance.

    What do I do if goods are lost or damaged in transit?

    The items that we sell are all hard-use items that will receive more punishment during its lifetime than even the Post Office can dish out. Therefor we have not experienced any such damages to date. Similarly, parcels getting lost is the absolute exception to the rule. In our experience delivery risk does not warrant the insurance cost, so parcels are sent uninsured. Should you wish your parcel to be insured, please contact us. It can be arranged to the cost of 3% of the value.

    According to our terms and conditions, delivery risk are carried by the buyer, but if you experience any issues, please don't hesitate to contact us. We would like to know about it and try and assist.

    Can I arrange my own courier?

    You are welcome to send your own courier or driver, but please keep in mind that an appointment will have to be made like in the case with collections. This is sometimes difficult to co-ordinate with third parties.

    Can I add another item to the order I've just placed?

    No problem. If you are fairly certain that the previous order hasn't been dispatched yet, place a new one and choose "Collect" as the shipping option. I should notice that there are two orders destined for the same location and combine them. If your not certain about the status of your previous order, you can pay for the shipping option again, and we'll arrange a refund if the orders are combined.

    What do I do if I wish to return something I purchased?

    You are welcome to return any good purchased within 7 days of receiving the item. Unfortunately we can only accept goods for return that are undamaged and still in their original packaging. You will have to pay to have the item couriered or posted back to us, or you can deliver the item yourself, but as soon as we receive it, we will issue you a credit note. We reserve the right to charge a 25% restocking fee.

    Do you offer gift vouchers?

    Yes we do! If you don't know what to buy your significant other for that special occasion, get him/her a gift voucher and let them decide. 
    To purchase your gift voucher, please contact us via email to make the arrangements. (santie@jizni.co.za)

    Will my information stay confidential?

    Your contact details (e-mail address, phone numbers) will not be used to send you any advertisements or spam. Neither will it be made available to any third parties.

    The nature of parcels sent via courier or Post Office are indicated as "Sporting Goods." Parcels sent to work addresses will have your name and phone number as contact person. If you experience any uneasiness with regards to the confidentiality of the contents of your parcel, please let us know so we can improve our process.